Returns & Exchanges Processing
Qualified returns & exchanges are accepted up to 14 days and must include all packaging and materials, with tags in place. Contact us within 2 business of receiving your order to inform us of your return or exchange, and to have a Return Form emailed to you if one was not included with your package, you may also download one here. Returns & Exchanges will not be processed without this form.
Visit PayPal.com to print a Return Label or visit your local post office to return merchandise, also be sure to choose a return shipping option with a tracking number to track your package and email this number to us. It may also be a good idea to add insurance to your package(s).
A 30% restocking fee will be applied to non-defective returns, including returns that show signs of tampering or has been opened, have tags removed or has been used. The customer is responsible for any return shipping costs unless otherwise stated.
We normally send refunds to PayPal within 24-48 hours of receiving a return or exchange. Refunds to credit or debit cards can take up to 30 days depending on your credit card company or bank. For further details on how PayPal processes refunds after they receive them from us, click here. If you have not received your refund within 30 days, contact us.
Returns not accepted on personalized/engraved products, health & beauty products, bath & body products or hair care products.
NOTE: We reserve the right to change/edit this list of unacceptable returns at our sole discretion without prior notice to you. It is recommended that you review this information per visit prior to ordering.
To exchange merchandise, contact us for a Return Form if you did not receive one with your order, or download one here. Fill in the form and return it to us with the item you want to exchange. After your return is received, we will email you an invoice with the total cost to return the new item to you if applicable.
Shipping Damage & Warranty
Damaged orders in whole or in part must be claimed by the carrier. Defective merchandise can be replaced, but items damaged by the postal carrier cannot. However, if your purchase includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement first.
Missing, Damaged or Wrong Items
If you are missing an item or receive the wrong item, contact us immediately. If you receive a defective item, take pictures of the defected parts of the item and email them to us or include the images with your return, either way, a written explanation and images of the defect must be included with your return. If we find the defect to be internal, a full refund of the purchase price will be issued, if the defect is not internal or one is not found, we will issue a partial refund of the purchase price. Shipping costs are not refunded.